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Zero Time: Providing Instant Customer Value--Every Time, All the Time!
by Raymond T. Yeh
Zero Time provides valuable insight into the critical success factors of the digital age: total customer experience, velocity, and operational efficiency--all components of Dells direct model.
Michael Dell, Chairman and CEO, Dell, Inc.
 Satisfy Your Customers Instantly -- in Zero Time
In today's fast-paced business world, companies need to react instantaneously. Being a zero-time company involves more than compressing time -- it's about providing value for every customer at every opportunity. To achieve this, businesses must be willing to restructure and compress relationships. It's about taking advantage of all that our digital world has to offer -- without the Internet, you can't be in zero time, period. Zero Time features insightful case studies from companies like Dell, GE, Intel, and CISCO, and identifies five key disciplines companies need to adopt in order to remain competitive.
In this groundbreaking book, three of today's most acclaimed business visionaries team up to provide you with an unparalleled image of competition in the digital age. You'll find out how technology is impacting on business and why, in the years ahead, companies that don't evolve the capacity to move at lightspeed will become extinct. You'll get a unique, insider's look at how leading-edge organizations such as Dell, Intel, Amazon.com, Ford, Knight-Ridder, and other leading-edge companies have already adapted to face the challenges of doing business at lightspeed and how, in the process, they are thoroughly redefining the rules of the game.
In Zero Time, you'll learn all about the five critical competencies companies need to acquire to stay competitive. And, you'll discover what steps you need to take to help your organization to take the evolutionary leap from a traditional to a Zero Time organization-perfectly adapted to the emerging digital business environment.
Five Star Rating on Amazon.com
Insightful and provocative! The authors really take today's norm of 'operating companies' and challenges them to entirely re-think the fundamentals of their current operations for today and tomorrow. Zero Time is well thought out and raises the bar helping direct companies shift their paradigms in both thought and action to truly develop into tomorrow's champions - for the long term. It really is a must read for the new generation of e-business leaders and tomorrow's visionaries.
--Scott Van Valkenburgh, Founder and Managing Partner -- The Sequoia Architecture Group, LLC
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